Communication channels, such as phone, email, instant messaging, and teleconferencing, are vital to a company’s success. Yet, managing communication through varied channels such as these often saps productivity, hampers collaboration and decreases efficiency. Unified communications (UC) can facilitate better workplace interactions by blending voice, video, instant messaging, and conferencing into one single solution. Here we answer the question, “What is Unified Communications?†and define its benefits.
What is Unified Communications?
Unified Communication technologies emerged from a need to expand on the capabilities of traditional Voice over IP (VoIP) services in order to optimize business processes and increase productivity. UC provides companies of all sizes the ability to seamlessly integrate, or unify, its typical business processes with both real-time communications (such as instant messaging/chat, VoIP, and video conferencing) and non-real time communications (such as unified messaging, e-mail, and SMS).
A complete UC solution, however, goes one step further by allowing employees to work with all available modes of communication in real time. Employees will enjoy using UC technology to conference with others on the fly, share information, and manage workflows – all from one screen. A key advantage to Unified Communications is that companies – again, of all sizes – are able to substantially increase their effectiveness and cost savings.
What Are the Benefits of Unified Communications?
According to a survey conducted by Jabra, “The use of Unified Communication technologies is becoming increasingly prevalent among all types and all sizes of companies. 52.5% of employees in companies surveyed use Unified Communications.†“The highest adoption of Unified Communication technologies is among IT and Telecommunications providers, with 57% of employees using UC applications to perform their job duties.†The study further found that companies are using UC technologies for both onsite workers and remote employees. Benefits of UC technologies include:
- Increased productivity.
- Business process enhancement.
- Improved system operation and management.
- Noticeable return on investment.
- Improved customer service.
- Better support for mobile workers.
- Better support for distributed teams.
Ready to Get Started?
Multiple locations? Multiple devices? No problem with Unified Communication technologies. This flexible solution will help change the way you communicate with your staff and customers. You – and your bottom line – will love it! Are you ready to get started? We have over 80+ solutions in our portfolio to ensure your organization finds the right solution for your unique needs. Contact No More Salespeople Consulting today at (888) 203-1550!!!
